Frequently Asked Questions
Everything you need to know about bringing Crane quality into your home.
What is the typical shipping timeframe for furniture and decor?
Standard decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for white-glove delivery and assembly to ensure your items arrive in perfect condition.
Do you offer a warranty on Crane home products?
Yes, all Crane furniture is backed by a 2-year limited warranty covering manufacturing defects. Our smaller home accessories come with a 90-day satisfaction guarantee.
What is your return policy for home textiles and bedding?
For hygiene reasons, bedding and textiles must be returned in their original, unopened packaging within 30 days of purchase. Once opened or laundered, these items are no longer eligible for return.
Can I request fabric swatches before making a purchase?
Absolutely. We offer complimentary swatch kits for our upholstered collections. Simply visit the product page and select 'Request a Swatch' to have samples mailed to your home.
How do I track my oversized freight delivery?
Once your order leaves our warehouse, you will receive a tracking number via email. Our specialized freight partners will also call you 24-48 hours in advance to schedule a specific delivery window.
What payment methods do you accept for large orders?
We accept all major credit cards, PayPal, and Apple Pay. For larger home investments, we also offer flexible financing options through Affirm to help you pay over time.